Tech playing up? Let’s sort it.
Friendly, jargon-free IT help for people at home in Carlisle and across Cumbria. Slow laptops, stroppy Wi-Fi, printers that won’t play ball, and emails that look a bit dodgy.
What’s up?
Pick the closest match and I’ll start your message for you.
I speak human.
Most IT help sounds like it was written for robots. I explain what’s wrong, what I’ve done, and what to do next in words you’d use over a cup of tea.
- “Your DNS isn’t resolving.”Your internet can’t look up website addresses.
- “The router firmware is out of date.”The little program inside your Wi-Fi box is old and needs a refresh.
- “Clear your browser cache.”Your browser is clinging to old copies of pages. Let’s tidy them away.
- “That’s a phishing attempt.”That email is a trick to get your details. Don’t click, and send it to me.
Quick fixes
Try these first. They solve a surprising number of problems for free.
Wi-Fi not working
- Check whether other devices are affected too.
- Unplug the router for 30 seconds, plug it back in, and wait 2 to 3 minutes.
- Still stuck on one device? Forget the network on that device and join it again.
Computer frozen
- Give it a minute. It may just be busy.
- On Windows press Ctrl + Alt + Del and open Task Manager to close the stuck program. On a Mac press Cmd + Option + Esc.
- Last resort: hold the power button for 10 seconds, wait, then switch on again.
Computer running slow
- Restart it. Many computers go weeks without one.
- Close browser tabs and programs you aren’t using.
- Check you have free storage space and install any waiting updates.
Printer won’t print
- Check it’s on, has paper and ink, and is on the same Wi-Fi.
- Clear any stuck jobs from the print queue.
- Restart the printer and computer. If it still fails, remove the printer and add it again.
Suspicious email or text
- Don’t click links or open attachments.
- Check the sender’s actual address, not just the name shown.
- Go to the company’s website by typing it in yourself.
- Forward emails to report@phishing.gov.uk and texts to 7726.
No sound
- Check the volume isn’t muted, on the computer and the speakers.
- Click the speaker icon and make sure the right output is chosen.
- Unplug headphones, then restart the computer.
Still stuck? Ask me. The first 10-minute chat is free.
Video tutorials
Short, calm walk-throughs you can watch at your own pace and replay as often as you like. Some are free, some are paid.
Loading tutorials…
Bought a tutorial? I’ll email your private link within one working day. Want a video on something specific? Ask for one.
The price list
Quoted before I start. No call-out surprises, no hidden extras.
Not sure what you need? Tell me the problem and I’ll point you the right way, no charge.
Start the chatThree steps to sorted
Tell me what’s wrong
A few lines is plenty. No need to know the technical name.
I suggest the quickest route
Remote or at home, whichever is quicker and cheaper, with the price up front.
Fixed and explained
I show you what I did, then you pay securely online.
Booked a remote session?
Download the support tool, open it and read me the ID on screen. I can only see your screen while we’re on the call, and you can close it any time.
Powered by RustDesk, an open-source, encrypted remote access tool.
Quick answers
Is remote support safe?
Yes. The connection is encrypted, you stay on the call throughout, and I can only connect when you give me the session details.
Where do you cover?
Carlisle and the surrounding area. Not sure you’re in range? Ask and I’ll tell you.
My device is really old. Is it worth fixing?
I’ll tell you honestly. If it isn’t worth the money, I’ll say so.
How do I pay?
Online by card on the payment page, or in person by contactless or chip and PIN once the work is done.
Tell me what’s going on.
I’ll reply as soon as I can, usually within one working day. Prefer email? help@mooreithelp.co.uk
Or book a time directly